Support

Something not working, or not sure how to do something? Write to us. OOOIPilot is built by a small team that flies, so you are not going to get a ticket robot.

Contact us

Email support@oooipilot.com. That address reaches us directly, and it is the same address for bugs, questions, billing, feature ideas, and account help.

We reply within one business day, usually much sooner. If your message is about a scan that read wrong, attach the photo if you can - it is the fastest way for us to fix it for your fleet.

Report a problem from inside the app

Open Settings and choose Report a problem. That form sends us your message along with your app version and build, so we can see exactly which release you are on. It is the best route for anything that looks like a bug.

Before you write: the quick answers

• Most common questions are already answered on the FAQ - how the OOOI scan works, offline use, privacy, pricing, exports, and importing from another logbook.
• Step-by-step walkthroughs live in the how-to guides.
• Plans and what is included are on the pricing page.

Account and data

• Delete your account: see Delete your account for the exact steps and what gets removed.
• Erase or restore your flight log: both live in Settings. An erased log is recoverable for 30 days.
• Export your logbook: CSV and PDF export are always available, on every plan, including free.
• Privacy questions: the full privacy policy covers what we collect and what we never touch.

Billing

Bought Full Access on the web? Email us and we can look up and manage your subscription. Bought it through the App Store or Google Play? Those subscriptions are managed by Apple and Google in your device account settings, but write to us anyway if something looks wrong and we will help you sort it out.

Who we are

OOOIPilot is made by AnchorfulVentures, a product of Anchorful LLC. More about the project on the about page.